 During projects that require tracking of issues / bugs/ requests from internal and/or external users, it can be hard to find a low-cost tool that provides sufficient reporting and management to track items appropriately. Myprojects provides individual project and multiple roll-up based project tracking items. The tool also offers a business intelligence dashboard to see at a glance the scope of open issues or timeliness areas that could lead to additional risk or issues.
- ticket/numeric – based tracking system for managing issues, customer service, or technical items via a single schema numeric system with relationships and categorizing methods for managing tracked items and responsible parties for responding
- Additional features include notifications, search options, and project divisions for operating simultaneous projects
- Ability to reduce cost in tracking items including turnaround time with better source tracking of issue cost source
- Ability to reduce risk in open or reoccurring issues including ability to categorize or link with other issues
- Can be used in multiple and/or separate projects or together in a unified view
|
